Frequently Asked Questions
Everything you need to know about our industrial packaging solutions.
What types of products can ZONESUN machines handle?
Our multi-function packaging machines are designed to handle a wide range of products including liquids, pastes, powders, and granular items across the food, cosmetic, and pharmaceutical industries.
Do you offer international shipping for heavy machinery?
Yes, we ship worldwide. Larger machinery is typically shipped via sea freight to ensure cost-effectiveness and safety, while smaller components and spare parts can be sent via express air couriers.
What kind of warranty comes with a ZONESUN machine?
All our packaging machines come with a standard one-year warranty covering manufacturing defects. We also provide lifetime technical support and video guidance for troubleshooting.
Can I customize a machine for my specific packaging needs?
Absolutely. We specialize in customization. You can provide us with your bottle dimensions, filling volumes, or label sizes, and our engineers will adjust the machine specifications to fit your production line.
What payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers (T/T). For large industrial orders, we can also discuss flexible payment terms and commercial invoices.
How do I access technical support if my machine needs maintenance?
You can contact our support team via email or WhatsApp. We provide detailed instruction manuals, step-by-step installation videos, and live video calls to assist your technicians with maintenance and repairs.